Contract and Supplier Management Guidance
Supplier Review Meeting
Tips for an effective meeting:
- Have a clear and agreed agenda
- Ensure all required attendees are involved/available
- Invite the other party to contribute to reduce the possibility of surprises
- Ensure clarity of objective and don't lose sight of it
- Prepare and distribute any necessary materials
- Manage time
- Start promptly and seek to finish on schedule
- Be clear about who you want to meet with and why
- Know what information you seek and what you intend to do with it
- Be wary of the presentation that tells you only what they want to!
- Ensure that any site visit provides you with the flexibility to meet who you need to, see what you want and ask the necessary questions
- Prepare a summary of the meeting and assign any agreed actions
Draft Agenda:
- Introductions
- Company/Supplier business context
- Organisational/corporate changes
- Changes to governance or key personnel
- Capacity performance
- Cost challenges
- Operational/technical challenges
- Review of previous meeting's minutes and action items.
- Order book alignment
- Financial - review of payments, mismatches etc.
- Review of last period's performance and trends (by Business Unit)
- KPI review - summarize and explain what's going well and where improvements need to be made
- Current issues with supplier performance - action plans
- Key themes such as resource support, process improvement
- Responsiveness
- What can we do to improve performance
- Status of mutual improvement efforts
- Risk and business continuity
- Relationship - review and measurement
- New business opportunities
- Set direction for next quarter
