Customer Care

APUC is committed to being an open and transparent organisation that operates to the highest standards in purchasing excellence, administration and management and wishes to ensure that these standards are maintained.

As part of our ongoing commitment to our customers and stakeholders, we wish to monitor our performance in terms of satisfactorily resolving any difficulties that may arise in providing this service and also hearing from you when you receive exceptional service from either suppliers or APUC staff.

If you contact us with a problem we will act immediately to resolve the issue you have raised which could be about operational issues such as product quality, pricing or supplier performance, or about the services provided by staff or any administrative process of APUC.

Please complete our customer care feedback form. Alternatively, you can call 0131 442 8930 or write to:

The Deputy Chief Executive
Unit 27, Stirling Business Centre,
Stirling FK8 2DZ

We will acknowledge all comments within five working days and deal with complaints in accordance with APUC's complaints procedure (39 kb).